fenci win's Privacy Policy

We collect certain information from you when you create an account and use services on the fenci win platform. The sole purpose of collecting this information is to provide you with smooth, secure and personalised service.

Registration Information

When opening an account, the information you provide directly includes:

• Full name and date of birth (for age verification)
• Valid email address and mobile number
• Preferred payment method — bKash, Nagad, Rocket, Upay or bank transfer
• Username and password (stored in encrypted form)

Automatically Collected Information

When you use the fenci win site or app, certain technical information is collected automatically:

• IP address and device type
• Browser version and operating system
• Logs of which pages were visited on the site and for how long
• History of transaction times and amounts

Purpose of Data Collection

• Account verification and security assurance
• Processing financial transactions
• Preventing fraud and detecting fraudulent activity
• Providing customer support
• Improving platform quality

fenci win uses internationally recognised technology to protect your data. All sensitive information stored on our servers is secured through SSL encryption.

Technical Security

• All data transfers secured with 256-bit SSL encryption
• Passwords stored using bcrypt hashing — no staff member can view them
• Regular security audits and vulnerability testing
• Automated system for detecting suspicious activity is active

Administrative Security

Our staff can only access the information needed to carry out their responsibilities. Every access is logged and immediate action is taken in the event of unauthorised entry.

Data Retention Period

Information is retained while your account is active. Even after an account is closed, certain information may be kept for a period of time as required by legal obligations, dispute resolution or fraud prevention.

fenci win never sells or rents your personal information under any circumstances. However, information may be shared in specific situations necessary to operate the service.

Payment Processors

Transaction-related information is shared with bKash, Nagad, Rocket, Upay and banks to process deposits or withdrawals. These third parties follow their own privacy policies.

Technology Providers

Limited information may be shared with trusted technology partners for game operations, technical support and security verification. These partners are required to meet fenci win's privacy standards.

Legal Obligations

If we receive a lawful order from a competent court or government authority, we are required to provide the necessary information. In such cases, only the information permitted by law is disclosed.

Cookies and similar technologies are used on the fenci win website and app. These help improve your experience using the service and monitor site performance.

Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security — these cannot be turned off.
• Functional cookies: Store your preferred language, settings and previous usage information.
• Analytics cookies: Used to understand which pages are visited most — data is anonymous.

Cookie Controls

You can turn off analytics cookies through your browser settings. However, if essential cookies are disabled, some features of the site may not work properly.

We believe every user should have control over their own information. As a registered user on the fenci win platform, you have the following rights:

• Right to access: You can request to know what information is stored in your account.
• Right to correction: You can contact the support team to correct inaccurate or incomplete information.
• Right to deletion: You can request deletion of information that is not subject to legal obligations.
• Opt out of marketing messages: If you do not wish to receive promotional emails or messages, you can opt out at any time.
• Data portability: In certain circumstances, you can request your information in a structured format.

To exercise these rights, contact our support team directly via live chat or write to us by email: [email protected]

The account verification process at fenci win is conducted to prevent fraud and protect users. Identity confirmation may be required before processing a withdrawal or for transactions above a certain amount.

Verification Documents

• Copy of National ID (NID) or passport
• Recent photo (selfie or webcam photo)
• Proof of ownership of payment method (if applicable)

Documents provided are used solely for verification purposes and are stored securely. Copies of documents that are no longer needed are deleted after verification is complete.

We analyse information about your gaming activity to identify signs of excessive play and provide timely alerts. Under fenci win's Responsible Gaming policy, we prioritise this use of information to protect players.

You can change settings from your account to set personal limits, self-exclude or take a temporary break. Your information is used to apply these protective measures — this is part of our responsible operations.

fenci win provides services only to individuals aged 21 or above. We do not knowingly collect any information from minors.

Age verification measures are in place at registration. If a user is identified as a minor, the account is immediately suspended and the relevant information is deleted. If a parent or guardian believes their child is using this platform, please notify the support team.

fenci win reserves the right to revise this privacy policy at any time. If any significant changes are made, a notice will be sent to the registered email address or posted on the platform.

Continued use of the site after changes have been made will be taken as acceptance of the new policy. We therefore recommend checking this page regularly. Answers to common privacy-related questions can also be found in our FAQ section.

If you have any questions, concerns or complaints about this privacy policy, please contact us. We provide support in Bengali and English 24/7.

After receiving a complaint, we do our best to respond as quickly as possible. For complex matters, a specialist team reviews the issue and provides a resolution.